• Why do I have to retake my baseline test?

    You have been asked to retake your ImPACT Baseline Test because your first attempt was invalid. If you get an invalid ImPACT Baseline Test twice, it’s recommended you consult a concussion care provider because you may have a concussion or preexisting condition that’s making you fall outside of the expected range of scores.

  • How do I add another user to my account?

    To add another user, log in to the Customer Center and click on ‘System Management’ button.  Choose the organization you want to add them to and choose ‘Manage Test Admins’. Then, select ‘New Test Admin’, add their information, and choose the level of access you want them to have. To finish…

  • What billing codes should I use for ImPACT Applications’ products?

    The billing codes applied to ImPACT and other neuropsychological testing changed as of January 1, 2019. This page will be updated as we learn more about reimbursement rates for the various billing codes. 96116, 96121: Neurobehavioral status exam 96132, 96133: Neuropsychological testing evaluation services by professional 96136, 96137: Test administration…

  • What are the system requirements to run ImPACT?

    To successfully launch ImPACT, we recommend: A hard-wired Ethernet connection An updated internet browser Cleared internet browsing history and cache. If you’re experiencing difficulty launching the test after following the recommendations above, please contact our Support team at 877-646-7991, option 3.

  • Can ImPACT be taken on a Chromebook?

     ImPACT can be taken on a Chromebook. It’s recommended that you use an external mouse as ImPACT was validated and normed using a mouse.

  • Is there a time limit to complete ImPACT once the test starts?

    Yes, the test times out after 45 minutes. The time out error is caused when the test taker is exceeding the overall time limit of 45 minutes or spending more than 5 minutes on a single module. The most common time limit issue is caused when administrators ask the test…